At ACM we deliver a highly tailored experience to our clients. As part of our core values, execution matters. Our clients count on our logistical excellence at a global scale, knowing their kits will be delivered intact, on time and on site. We’re proud to say our proven track record of kit building, coupled with open and transparent communication with our clients has helped us build trust, confidence, and respect.
✓ Large Global network of suppliers with worldwide delivery capabilities
✓ Vendor relationship management and vendor qualification process, to ensure standard laboratory supplies and reagents for all testing portfolios
✓ Monitor and adjust the stocking levels based on reorder points, critical items, long lead time, supplier location and risk, expiration dates using our Inventory and Order Management Systems
✓ Communicate material issues in advance to PM and BD to notify clients
✓ Ensure mitigation plans are in place, to include alternate supply, increase safety stock, sourcing from other regions, escalate locally
✓ Available in-house in York, England and through a contracted vendor in Rochester, NY
✓ Capable of providing expedited services subject to order timing and complexity
✓ Large Global network of couriers with worldwide pickup and delivery capabilities and temperature controlled shipments
✓ Daily shipping exceptions (delays) monitoring for kits and specimens
✓ Periodic communication to PM & BD - or just in time for critical issues – about materials or shipping concerns
✓ Timely emails to sites to provide support and guidance for changes in instructions
Global studies account for more than 60% of our central laboratory business. We can help navigate the complexities of transporting samples globally by validating compliance with local regulations, managing couriers and shipments and providing shipping options that optimize cost and efficiency.
View Our Global Locationsmicrobiology, flow cytometry, specialized biomarkers and pharmacogenomics. We also have robust teams for study and specimen management, IT services and more.
See Our Central Lab ServicesOur reputation for building long-standing client and partner relationships comes from the unsurpassed service we provide. Our consultative approach gives our customers the confidence to make informed decisions and meet every study’s objectives.
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